- Pune, Maharashtra, India
- On-site
- Full-time · Senior
- 10+ years
Technical Support Engineer providing advanced assistance for Symantec security products within the APAC region.
Responsibilities
- Provide advanced technical assistance to diagnose, analyze, and resolve unique and complex software, hardware, networking, and infrastructural issues.
- Act as a trusted advisor on Symantec Security Products, managing a schedule of cases.
- Communicate procedural and technical issues effectively to internal and external stakeholders.
- Define and track bugs for the Development team.
- Participate in product design reviews, technical reviews, beta product testing, and pre-release testing.
Requirements
- Bachelor's degree in Computer Science or equivalent experience in a related field
- Nice to have: MCSA
- Nice to have: MCSE
- Nice to have: CCNA
- Nice to have: CompTIA Security+