- San Pedro Garza García, Nuevo León, Mexico
- Full-time · Mid
- 3+ years
Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Fulfillment, Demand, SCPO Platform and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.
Responsibilities
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team
- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
Requirements
- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields
- Master’s degree preferred
- Nice to have: Experience working with Blue Yonder products (Demand, Fulfillment, and SCPO Platform)