Contact Center Solutions Specialist to join the team in Lisbon, focusing on gathering business requirements, designing, implementing, and managing Contact Center and Unified Communications solutions.
- Gather and analyze business requirements through stakeholder engagement and user discovery sessions
- Design, implement, and manage Contact Center and Unified Communications solutions
- Lead the technical and functional design of new capabilities, ensuring scalability, modularity, and reusability
- Optimize platform performance, architecture, compliance, and operational efficiency across internal and third-party solutions
- Maintain technical documentation and ensure consistent development, deployment, and support processes
- Bachelor's degree in Computer Science
- Bachelor's degree in Software Engineering
- Bachelor's degree in Telecommunications
- Nice to have: Cross-functional collaboration
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Contact Center Solutions SpecialistCapgemini · Lisbon, Portugal