Partner with technical sales teams as a subject matter expert in Generative AI to differentiate Google Cloud to customers, develop solutions, and troubleshoot technical issues.
Locations (4)
São Paulo, São Paulo, Brazil
Santiago, Santiago, Chile
Bogotá, Bogota, Colombia
Mexico City, CDMX, Mexico
Responsibilities
Partner with the business team to identify and qualify AI business opportunities
Act as the primary technical advisor for AI adoption
Support bid responses, product and solution briefings
Demonstrate and prototype integrations in customer and partner environments
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure
Requirements
Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
Nice to have: Master's degree in Computer Science, Engineering, Mathematics, or equivalent practical experience
Contact Center Solutions Specialist to join the team in Lisbon, focusing on gathering business requirements, designing, implementing, and managing Contact Center and Unified Communications solutions.
Responsibilities
Gather and analyze business requirements through stakeholder engagement and user discovery sessions
Design, implement, and manage Contact Center and Unified Communications solutions
Lead the technical and functional design of new capabilities, ensuring scalability, modularity, and reusability
Optimize platform performance, architecture, compliance, and operational efficiency across internal and third-party solutions
Maintain technical documentation and ensure consistent development, deployment, and support processes
Lead end‑to‑end program development for Foundational Literacy and Numeracy (FLN) across India, integrating AI and modern tools to create engaging learning experiences for teachers and students.
Locations (4)
Hyderabad, Telangana, India
Bengaluru, Karnataka, India
Ahmedabad, Gujarat, India
Mumbai, Maharashtra, India
Compensation
Salary - Upto 16 LPA
Responsibilities
Conceptualize and design FLN hybrid programs end‑to‑end
Create and review English and Math learning tools and experiences
Leverage AI and modern technologies for content creation and research
This role is an Engineer in the Global Voice Services function responsible for executing technical design, daily monitoring of telephony systems, and L1 troubleshooting. The position designs, develops, integrates, tests, deploys, and supports solutions across IVR, IVA, and contact center platforms.
Responsibilities
Design and configure IVR call flows, menus, prompts, routing logic, queue treatments, business-hours rules, and transfer paths across contact center platforms.
Design, develop, and maintain IVA applications using natural language processing, conversational AI and automation technologies.
Translate business and operational use cases into customer-focused call flows, intents, entities, dialogue paths, exception handling, and escalation journeys.
Create and maintain solution designs, call-flow diagrams, conversation designs, and support technical documentation.
Integrate IVR and IVA solutions with APIs, CRM platforms, telephony services, databases, authentication services, and other enterprise or third-party systems.
A leadership role focused on driving AI Sound Effects and AI Sound Design across Meta, deintersecting creative sound design with emerging AI audio technology.
Responsibilities
Manage and drive projects to completion across all phases of AI sound design, production, implementation, deployment, and ongoing quality control support
Define quality standards, creative direction, and technical requirements for generative audio outputs for sound effects, including integration with AI agent workflows
Develop evaluation frameworks for AI-generated audio quality, coherence, and expressiveness
Collaborate with cross-functional Engineering, Research, and Product teams to shape AI audio features and tooling
Partner with AI Audio team leadership to bring sound design perspective to strategic direction and creative decisions
Customer Engineer, Generative AI, LATAMNewGoogle · São Paulo, Brazil+3 more
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