Support end‑user IT systems and software for dental practices, resolving issues, providing onsite and remote assistance, and maintaining ticketing and documentation.
MB2 Dental is pleased to offer a competitive compensation package that includes medical, dental, vision, and life insurance; short- and long-term disability; PTO; paid holidays; traditional and Roth 401(k) options; and more.
- Answer inbound service desk calls and resolve end‑user IT issues for remote partner offices and onsite users, logging every contact in the ticketing system (Issuetrak).
- Own a daily ticket queue: work tickets by priority and age, follow up with users until resolved, and document every step so the next person can pick up the issue.
- Provide desk‑side (walk‑up) support at headquarters and help support company events.
- Troubleshoot and repair desktops, laptops, monitors, printers, scanners, and imaging sensors, including driver, BIOS, and system file repairs and equipment replacements.
- Triage and document issues with practice management and imaging software (such as Dentrix, Eaglesoft, and Dexis), including connectivity, login, and X‑ray image problems, and elevate to the appropriate software vendor for resolution.
- CompTIA A+
- CompTIA Net+
- Nice to have: macOS
- Nice to have: Apple certification
- Nice to have: dental practice management
- medical insurance
- dental insurance
- vision insurance
- life insurance
- short‑term disability
