Responsible for IT support for the Regional Office and various jobsites, providing day-to-day desktop, cellular, telephone, and network support.
- Provide day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
- Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
- Utilize trouble-ticketing system to document work and facilitate communication with clients.
- Work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users.
- Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and development of specialized systems and operational procedures.
- Associate degree in Information Technology
- Computer/Information Science
- related discipline
- Nice to have: Cisco network equipment
- Nice to have: Oracle
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