Referso Jobs

Review incoming service tickets, emails, and chat requests, identifying the client's question, previous contacts, urgency, and appropriate next step before responding.
Answer client calls through a contact-center phone system such as Talkdesk, clarify service needs, and explain available assistance without making unsupported commitments.
Check client contact information and relevant service history in a CRM such as Zoho CRM before discussing request details or updating an existing interaction.
Manage assigned requests through a support platform such as Zendesk, recording the question, checks completed, guidance provided, ownership, and next action.
Respond through a live chat such as Intercom, using clear explanations and confirming that the client understands the information and any next steps.

Requirements

High school diploma or equivalent
Nice to have: 1-2 years of client services or customer support experience

Skills

customer service systems

English and Romanian Speaking Support Associate - Part time

Wolt - English · Posted Apr 16, 2026

Open

Remote, Romania
Remote
Part-time · Entry

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Part-time (20 hrs/week) Support Associate speaking Romanian and English fluently providing live chat, phone, and email support.

Responsibilities

Handle customer, courier, and merchant inquiries through live chat, phone, and email support
Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs
Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice
Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines

Requirements

High school diploma
Nice to have: Previous work experience in similar role
Nice to have: Multitasking
Nice to have: Comfortable with apps and systems

Skills

Fluent Romanian (C1)Fluent English (C1)Communication skills Patience Empathy

Customer Assistance Agent

Talentoma · Posted Nov 7, 2026

Open

Remote, United States
Remote
Full-time · Entry
$4K–$5K per month
0+ years

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Provide clear customer assistance that helps people understand available services and resolve everyday questions without repeated contacts.

Compensation

Monthly Pay: $3,533 - $4,962 USD per month

Responsibilities

Receive customer questions from an assigned queue in a Support platform such as Freshdesk, including emails and requests passed on by teammates, and identify the information needed.
Answer incoming calls using a Contact-center phone system such as Genesys, confirm the customer's question, explain the next service step, and de-escalate tense conversations.
Handle brief conversations through a Live chat such as Zendesk, using clear responses and moving questions needing further review into service tickets.
Check relevant contact details and previous interactions in a CRM such as Microsoft Dynamics 365 before making permitted updates to customer profiles, checking for open questions that affect the response.
Consult the knowledge base to explain product or service information, account access steps, and routine service options without guessing or making unsupported promises.

Requirements

High school diploma or equivalent
Nice to have: related customer assistance
Nice to have: telephone support
Nice to have: online service experience

Skills

Contact Center Specialist

Talentoma · Posted Nov 6, 2026

Open

Remote, United States
Remote
Full-time · Entry
$4K–$5K per month
1–2 years

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This role answers customer questions by phone and email and coordinates requested appointments within a fully remote desk-based environment.

Compensation

Monthly Pay: $3,533 - $4,962 USD per month

Responsibilities

Receive incoming calls through a contact-center phone system such as Genesys, and review customer emails and service tickets in the assigned queue
Confirm the reason for each contact, check relevant customer details, and ask focused questions before selecting the appropriate next step for the request
Review previous interactions in a CRM such as HubSpot so customers receive consistent answers without having to repeat information already provided to the team
Find current product and service information in a knowledge base such as Guru, and explain available options using clear language without unsupported promises
Open and update service tickets in a support platform such as Zendesk, recording the question, checks completed, action taken, and any outstanding steps

Requirements

High school diploma or equivalent
Nice to have: customer-focused service
Nice to have: customer relationship building

Skills

contact center experience customer service

Technical Support Manager

Runware · Posted Nov 3, 2026

Open

Remote, United Kingdom
Remote
Manager

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Lead and scale Runware's technical support function across all product lines, building team, processes, and automation to deliver high-quality support.

Responsibilities

Own the support function end to end
Build and scale the team
Establish support as the first point of contact for technical inquiries
Reduce dependency on Engineering
Drive support automation

Requirements

Nice to have: AI/ML inference
Nice to have: GPU infrastructure
Nice to have: serverless compute
Nice to have: AI-assisted support tooling and automation

Skills

APIs logs metrics distributed systems support platforms Pylon Zendesk Intercom Jira

Safety Investigations Specialist II

Safety Investigations Specialist II

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Client Services Specialist

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English and Romanian Speaking Support Associate - Part time

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Customer Assistance Agent

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Contact Center Specialist

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Technical Support Manager

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Support platforms jobs

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