National Switchboard Operator responsible for managing high-volume calls across Marsh offices in Australia, ensuring prompt and accurate call handling, maintaining directory information, and supporting operational continuity.
Responsibilities
Answering and managing all incoming calls for Marsh offices across Australia in a professional and timely manner
Accurately transferring calls and assisting callers with general enquiries
Maintaining and regularly updating the national switchboard console and directory information
Reviewing new starter and exit reports provided by the Facilities Management team and updating records accordingly
Liaising with managers to confirm contact details, team structures, and extension information for new employees
Responsible for initiating check‑in and admission processes for all patients, completing registrations for admission and outpatient services, and performing PBX and switchboard duties.
Responsibilities
Initiate check‑in and admission process for all patients
Complete all types of registrations for admission and outpatient services
Perform PBX operator duties
Verify patient identification and demographic data
Lead Switchboard Operator responsible for handling all types of incoming/outgoing calls and emergencies throughout the hospital, operating communications equipment.
Locations (2)
Harris, New York, United States
Catskill, New York, United States
Compensation
The compensation range for the role is $20.74-$21.30 hourly.
Responsibilities
Handle all types of incoming/outgoing calls and emergencies throughout the hospital
Operate switchboards and specialized equipment such as TTY, Vocera, and Connexall
Coordinate with Telecommunications Manager, Administrator of IT, and CIO of Garnet Health
Operates a switchboard or multi-line phone and maintains long distance call logs.
Takes and distributes accurate messages.
Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
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