The Team Lead is in charge of implementing, managing and continuous improvement of Customer service representatives and support programs, in addition to managing & mentoring resources.
Responsibilities
Ensure procedures and policies are followed
Lead and motivate their team and peers by example
Effective ticket management and oversee queue service levels
Perform other duties as required
Leverage knowledge of customer service programs to lead team responsible for providing customer service to meet or exceed business expectations
Count and record retail inventory using handheld scanners while maintaining accuracy and meeting productivity goals.
Compensation
Starting Wage: $17.00-$19.00
Earn up to $2.00 more per hour within your first 6 months based on productivity and accuracy, with additional earning opportunities up to $5.00 per hour
Responsibilities
Count and record retail inventory using handheld scanners
Maintain a high level of accuracy and attention to detail
Meet productivity goals to increase earnings through performance-based pay program
The Event Sales Representative is a dynamic field based, quota carrying role focused on leads, closed sales and incremental growth.
Responsibilities
Coordinate and represent the company at local events, community meetings, and networking functions to foster strong relationships with community leaders that result in sales.
Identify and develop partnerships in coordination with Area Marketing with local organizations, businesses, and influencers to promote brand visibility and community involvement.
Own individual, event-level and market-level targets; prospect, overcome objections and close.
Responsible for greeting customers, answering questions, and explaining the wash options available.
Stand at the pay stations and assist every customer that comes through the wash.
Field customer inquiries.
Guide customer vehicles into the wash tunnel.
Upkeep the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay.
Requirements
Nice to have: customer service and some sales experience
Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.
Responsibilities
Understand policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager
Ensure customers feel welcome, and team members are responsive, courteous, friendly and service-oriented
Supervise that food and products are consistently prepared and served according to brand standards including portioning, image and service
Assist other team members to complete opening, closing, and preparation lists
Actively manage others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries
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