This position works closely with the Miami Dade Aviation Department (MDAD) supporting capital improvement programs (CIP) by performing administrative and technical tasks related to document control in Autodesk Construction Cloud (ACC) and SharePoint Online.
Responsibilities
Assist in uploading, organizing, and maintaining project documents in ACC
Verify that all files follow established naming conventions and metadata standards
Log submittals, RFIs, meeting minutes, and transmittals
Support project managers and consultants in tracking document revisions
Generate weekly document status reports for management review
Requirements
Associate's degree in relevant field
High School Diploma/GED
Nice to have: Autodesk Construction Cloud (Docs, Build, or BIM 360)
Seeking an experienced Mid-Level Technical Support Analyst to provide end-user support services and assist in the day-to-day operations of the IT Service Operations team.
Responsibilities
Provide first-level technical support for incidents and service requests
Assist users with hardware, software, operating system, printing, connectivity, and productivity tool issues
Perform initial troubleshooting and resolution of reported incidents
Escalate unresolved issues to designated internal IT personnel or third-party vendors as appropriate
Provide technical support for meeting room and collaboration technologies, including conference room equipment, video conferencing systems, projectors, displays, audio devices, and related peripherals
The Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.
Compensation
Job Range Target: Minimum: $50,500.00 USD, Median: $63,650.00 USD
Responsibilities
Handles problems that less experienced help desk techs are unable to resolve
Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
Answers incoming calls, chats and emails and inputs information into ticket tracking software
Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Requirements
High School Diploma or GED
technical training
Nice to have: CompTIA Security+
Nice to have: Relevant college course work
Nice to have: Previous experience with Regions or financial banking software
The UM Administration Coordinator 2 supports the administration of utilization management by performing moderately complex administrative, operational, and customer service tasks, primarily through telephonic interactions.
Compensation
$40,000 - $52,300 per year
Responsibilities
Perform significant telephonic interaction with providers, members, and other stakeholders
Support the intake of utilization management and prior authorization requests
Create and process authorization cases
Generate correspondence
Triage faxes and shared mailboxes
Requirements
Bachelor's degree in Business, Finance, or a related field
As a Technical Support Specialist, you will provide onsite end-user IT support and assist client's IT Service Operations team.
Responsibilities
Provide first-level technical support for incidents and service requests involving hardware, software, operating systems, printing, connectivity, and productivity tools
Troubleshoot reported issues, resolve them where possible, and escalate unresolved matters to AMI IT personnel or third-party vendors
Support meeting rooms and collaboration technology, including video conferencing systems, projectors, displays, audio devices, and related equipment
Log, manage, track, and document incidents and service requests in Freshservice in line with AMI’s IT service management processes and service-level agreements
Install, configure, deploy, maintain, and troubleshoot desktop and laptop computers, operating systems, software, and peripherals
Support and improve IT service management processes for public clients, handling first and second level support, knowledge base maintenance, reporting, and process improvement.
Locations (2)
Hamburg, Hamburg, Germany
Germany
Responsibilities
Resolve first level support tickets and document solutions
Handle second level incidents and escalations
Maintain and update knowledge base
Create monthly ticket reports
Participate in process improvement initiatives
Requirements
Abgeschlossenes IT-Studium (Informatik oder Wirtschaftsinformatik)
Alternativ IT-Berufsausbildung (z. B. Fachinformatiker)
Technical Specialist supporting ITSM processes and public sector clients in Germany, handling first and second level support, knowledge base maintenance, reporting, and process improvement.
Locations (2)
Berlin, Germany
Germany
Responsibilities
Resolve first level support tickets and document solutions
Handle second level incidents and escalations
Maintain and update knowledge base
Create monthly reports on ticket volumes
Participate in continuous process improvement
Requirements
Bachelor's in Computer Science or Business Informatics
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