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1–2 jobs· newest first

Support Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 SupportNew
Blue Yonder · Coimbatore, India
ServiceDesk Engineer
Tabby · Remote, Serbia
Full-time B2B contractRemote · Full-time

+10K new in the last hour

Support Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 Support

Blue Yonder · Posted Nov 11, 2026

Coimbatore, Tamil Nādu, India
2–4 years

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Support Engineer responsible for production stability, batch monitoring, incident troubleshooting, and environment maintenance for Blue Yonder Planning Suite products on Azure.

Responsibilities

Monitor batch jobs across Planning environments
Identify failures proactively
Perform first-level troubleshooting
Ensure SLA adherence
Own customer-reported issues end-to-end

Requirements

Nice to have: Planning / ERP / Supply Chain platforms
Nice to have: Blue Yonder Planning product exposure
Nice to have: Demand & Fulfillment knowledge
Nice to have: Automation scripting (PowerShell / Shell)
Nice to have: Monitoring tools

Skills

PL/SQL Oracle database Unix/Linux command-line Shell scripting Windows server Batch job troubleshooting Incident management Change management Problem management SLA handling Ticket lifecycle Oracle Unix/Linux Shell PowerShell

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ServiceDesk Engineer

Tabby · Posted Nov 9, 2026

Remote, Serbia
Remote
Full-time
Full-time B2B contract
2+ years

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ServiceDesk Engineer

Responsibilities

Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback
Automate routine steps in CRM procedures and Jira (automation rules, scripts)

Requirements

Nice to have: Node.js
Nice to have: Postgres
Nice to have: Jira administration
Nice to have: Jira Service Management
Nice to have: Jira Assets

Skills

technical support support operations tiered support SLAs Jira workflows

automation rules

CRM helpdesk system

ticket lifecycle

monitoring tools

process thinking

writing in English

Benefits

Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP)
Flexi benefits for wellness, travel, or learning

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