Cloud Support Engineer - Developer and Mobile Services, AWS Support Engineering
Amazon · Posted Nov 13, 2026
- Mexico City, Mexico City, Mexico
- On-site
- Full-time · Senior
- 3+ years
As a Cloud Support Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement — you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.
Responsibilities
- Resolve complex customer issues that can span multiple AWS services, using structured troubleshooting and root cause analysis to deliver tailored solutions.
- Act as a trusted technical advisor to your customers, guiding the adoption and best-practice use of services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS, AWS Lambda, and Amazon CloudFront.
- Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management.
- Work with AWS engineering and service teams to resolve complex issues, and share customer feedback and recurring patterns to help prevent future issues.
- Help the wider team grow by creating technical content (articles, tutorials, trainings), building tools and review methods other engineers can use, mentoring teammates, and taking part in interviews.
Requirements
- Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
- Nice to have: Distributed computing environments
- Nice to have: Serverless technologies (AWS Lambda, Amazon API Gateway, AWS IoT, mobile and messaging technologies, or AI-related technologies)