Senior technical expert and principal customer advisor across AWS services, troubleshooting complex multi-service issues and guiding customers on best practices.
Responsibilities
Resolve complex customer issues spanning multiple AWS services using structured troubleshooting and root cause analysis
Act as a trusted technical advisor to customers, guiding adoption and best-practice use of services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront
Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management
Collaborate with AWS engineering and service teams to resolve complex issues and share customer feedback
Create technical content, build tools, review methods, mentor teammates, and participate in interviews
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
Nice to have: full application stack management
Nice to have: security best practices for network and web application firewalls
Nice to have: incident management for business-critical systems in a 24x7 environment
As a Cloud Support Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement — you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.
Responsibilities
Resolve complex customer issues that can span multiple AWS services, using structured troubleshooting and root cause analysis to deliver tailored solutions.
Act as a trusted technical advisor to your customers, guiding the adoption and best-practice use of services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS, AWS Lambda, and Amazon CloudFront.
Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management.
Work with AWS engineering and service teams to resolve complex issues, and share customer feedback and recurring patterns to help prevent future issues.
Help the wider team grow by creating technical content (articles, tutorials, trainings), building tools and review methods other engineers can use, mentoring teammates, and taking part in interviews.
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
Nice to have: Distributed computing environments
Nice to have: Serverless technologies (AWS Lambda, Amazon API Gateway, AWS IoT, mobile and messaging technologies, or AI-related technologies)
Cloud Support Engineer - Big Data, AWS Support Engineering
As a Cloud Support Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services, leading resolution of complex, multi-service issues while serving as the "voice of the customer."
Responsibilities
Resolve complex customer issues that can span multiple AWS services, using structured troubleshooting and root cause analysis to deliver tailored solutions.
Act as a trusted technical advisor to customers, guiding the adoption and best-practice use of services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS, AWS Lambda, and Amazon CloudFront.
Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management.
Collaborate with AWS engineering and service teams to resolve complex issues and share customer feedback and recurring patterns to help prevent future issues.
Help the wider team grow by creating technical content, building tools and review methods, mentoring teammates, and participating in interviews.
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
Serve as the primary point of contact and case manager for all assigned tickets, acting as an escalation point for other teams and striving for one-touch resolution.
Compensation
$95,600—$106,200 CAD
Responsibilities
Serve as the primary point of contact and case manager for all assigned tickets, acting as an escalation point for other teams and striving for one-touch resolution.
Analyze, troubleshoot, and resolve complex technical incidents, interpreting customer product usage questions to provide detailed and timely answers.
Create and maintain comprehensive technical documentation, including internal and external knowledge base articles.
Write detailed and thorough escalation notes for transfer to senior engineering teams and provide feedback to management for process and procedural improvements.
CX Operations Specialist responsible for billing and account support, automation of billing workflows, and collaboration with Commerce, Billing, and Finance teams.
Compensation
The US base salary range for this full-time position is: $140K - $180K + equity + benefits.
Responsibilities
Own billing and account support: triage, respond, and resolve, or route to the right team
Process refunds, investigate disputed charges, and resolve payment declines, payment-method changes, negative balances, and credit-limit issues
Handle account setup, including SSO configuration for common identity providers (Okta, Azure AD, Google Workspace), and diagnose common failures
Manage monthly reporting of customer credit requests, supporting forecasting and detailed customer reports checked against contract terms
Build and maintain agent skills that automate repeatable steps of billing and credit work, starting with refund request triage
Serve as a technical expert across a complex platform, with a particular emphasis on APIs, integrations, and production reliability, taking ownership of critical technical escalations.
Compensation
Annual base salary ranging from $90,000 to $110,000 USD, depending on experience, skills, responsibilities, and business considerations.
Responsibilities
Serve as a subject matter expert on the platform, APIs, integrations, and customer environments.
Troubleshoot complex production issues and API integration challenges involving authentication, connectivity, and configuration.
Own critical technical escalations and lead investigations into Severity 1 (Sev1) incidents.
Collaborate with Engineering, Product, and Customer Success teams to resolve issues and support successful deployments.
Conduct root cause analyses, identify recurring problems, and recommend long-term corrective actions.
The Senior Technical Writer will take ownership of technical documentation and business analysis activities for a project in the electronics repair and refurbishment sector. Working directly with senior client stakeholders, including the IT Director and subject matter experts, you will translate complex business requirements and software functionality into clear, accurate, and practical documentation.
Compensation
Competitive salary and compensation package
Responsibilities
Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes
Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users
Review and update existing documentation following software development changes to ensure accuracy and consistency
Explore current application features and document system functionality, workflows, and business processes
Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge
The Senior Technical Writer will take ownership of technical documentation and business analysis activities for a project in the electronics repair and refurbishment sector.
Compensation
Competitive salary and compensation package
Responsibilities
Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes
Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users
Review and update existing documentation following software development changes to ensure accuracy and consistency
Explore current application features and document system functionality, workflows, and business processes
Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge
The Senior Technical Writer will take ownership of technical documentation and business analysis activities for a project in the electronics repair and refurbishment sector.
Compensation
Competitive salary and compensation package
Responsibilities
Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes
Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users
Review and update existing documentation following software development changes to ensure accuracy and consistency
Explore current application features and document system functionality, workflows, and business processes
Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge
The Senior Technical Writer will take ownership of technical documentation and business analysis activities for a project in the electronics repair and refurbishment sector. Working directly with senior client stakeholders, including the IT Director and subject matter experts, you will translate complex business requirements and software functionality into clear, accurate, and practical documentation.
Compensation
Competitive salary and compensation package
Responsibilities
Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes
Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users
Review and update existing documentation following software development changes to ensure accuracy and consistency
Explore current application features and document system functionality, workflows, and business processes
Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge
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