Under direct supervision, performs activities associated with drug distribution, ordering and control for medication dispensing.
Compensation
$20.67 - $24.81
Responsibilities
Receives electronic prescriptions, weekly batches or refill requests and accurately and efficiently fills the prescriptions under the direction of the Pharmacist.
Performs pharmacy tasks such as handling, counting, mixing, and packaging medications.
Selects and imports orders for automation equipment dispensing, prints labels, and maintains order management to dispense prescriptions.
Operates and monitors robotic machines that dispense medications.
Assists in entering minor edits to record correct dispensing quantity and manufacturer NDC used to dispense prescription order.
Requirements
HS diploma or equivalent
Certification as a Nationally Certified Pharmacy Technician
Current Pharmacy Technician License or Registration from the respective State Pharmacy Board
Initial point of contact for Simon Eye, responsible for developing positive relationships and providing a WOW experience for patients.
Responsibilities
Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
Schedule patient appointments, including outbound annual appointment reminders
Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
Perform patient verifications
Contact patients via telephone to confirm upcoming appointments
Provides support to DoW travelers, administrators, and end users across phone, chat, and e-ticket channels in a 24/7/365 contact center environment.
Responsibilities
Provide support to DoW travelers, administrators, and end users across phone, chat, and e-ticket channels, ensuring alignment with policies, SOPs, and quality standards.
Meet established Service Level Agreement (SLA) standards and performance targets, including number of calls per day, call duration, and first contact resolution.
Provide courteous, professional, and customer-focused service while communicating instructions and recommended actions.
Demonstrate dependability and reliability by consistently reporting to work on time, maintaining consistent attendance for assigned shifts to support required staffing and coverage.
Demonstrate working knowledge of DoW travel policies, procedures, systems, and processes needed to effectively assist customers.
Requirements
Bachelor’s degree
equivalent combination of education and experience
Review incoming email and chat tickets in a Support platform such as Zendesk, checking urgency, previous replies, and outstanding customer questions before responding.
Check customer account context in a CRM such as Zoho CRM, verifying relevant service details against the information provided in the conversation.
Write concise, personalized responses that explain product features, service information, account access steps, and available next actions in plain language.
Guide customers through basic browser and account access checks, asking focused questions and confirming what happens after each suggested step.
Manage active messaging conversations carefully, keeping replies consistent and letting customers know when additional investigation is needed rather than guessing.
As an Medical Assistant / Technician, you will work directly with our patients to ensure they receive the high level of customer service and patient centered care in an optometry practice.
Locations (4)
Wilmington, Delaware, United States
Glen Mills, Pennsylvania, United States
Bryn Mawr, Pennsylvania, United States
Bucks County, Pennsylvania, United States
Responsibilities
Obtain patient medical history including chief complaint, history of present illness, past ocular and general history, family ocular and general history, and history of allergy and medications.
The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.
Compensation
Pay range for this position is $17-29/hr + benefits.
Responsibilities
Greet patients, collect necessary copay/deductible/co‑insurance and explain the consent form to be completed
Assist patients with iPad check‑in process, ability to troubleshoot and provide feedback
Recognize and utilize when language services are needed
Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy
Work in collaboration with technologists/radiologists to ensure proper patient flow
Requirements
High School Diploma
Nice to have: medical office or healthcare administration courses
Accurately input demographic and insurance information for patients admitted to Hospital, Emergency, and Outpatient departments while providing professional customer service.
Responsibilities
Accurately input demographic and insurance information for patients
Acknowledge consumers promptly and in a courteous manner
Communicate with multiple departments and outside physician offices
Collect deposits, co-pays, and balances
Notify Financial Advocates of self-pay or uninsured patients
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