Lead IT Support Specialist providing high-touch, white‑glove technical support to executive leadership and serving as a senior escalation point for complex issues.
We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
- Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.
- Provide OS, application, hardware, VoIP, and collaboration support for on‑site and remote users, serving as a senior escalation point for complex issues.
- Deliver high‑touch, white‑glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.
- Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.
- Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.
- Bachelor's degree in Computer Science or related field
- Nice to have: A+
- Nice to have: Network+
- Nice to have: Server+
- Nice to have: MCP
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
