- Bengaluru, Karnataka, India
- Full-time · Senior
- 6+ years
Lead technical implementation, development, and support of Salesforce Service Cloud solutions, including case management, omni-channel, knowledge, and integrations.
Responsibilities
- Own day-to-day technical implementation, development, troubleshooting, integrations, performance, security, and production support for Service Cloud
- Design, configure, develop, and support end-to-end case lifecycle processes
- Implement case management features such as record types, page layouts, queues, assignment rules, and escalation rules
- Configure Email-to-Case and Web-to-Case, email threading, routing, attachment handling, and exception scenarios
- Implement Omni-Channel routing, presence statuses, service channels, queues, capacity, and skills-based routing
Requirements
- Nice to have: Salesforce Certified Service Cloud Consultant
- Nice to have: Platform Developer I
- Nice to have: Platform Developer II
- Nice to have: Administrator/Advanced Administrator
- Nice to have: Integration or architecture credentials