Help Desk Support Specialist
The Methodical Group · Posted Nov 9, 2026
- Atlanta, Georgia, United States
- On-site
- Full-time · Associate
- 2+ years
Provide Tier I and Tier II technical support to end users, resolving hardware, software, application, and system-related issues in person, by telephone, email, and remotely.
Responsibilities
- Provide Tier I technical support and Tier II support for issues requiring additional troubleshooting or escalation.
- Deliver remote and desk-side help desk services to identify, troubleshoot, and resolve IT operational issues.
- Respond to end-user questions, concerns, and service requests while providing excellent customer service.
- Analyze technical issues to determine their nature, scope, and appropriate resolution.
- Provide ongoing operational and user support for business and custom applications, including troubleshooting and on-call application support as needed.
Requirements
- High school diploma or GED
- Associate or bachelor's degree in Computer Science, Computer Information Systems, Computer Technology, or a related field
- Nice to have: SharePoint
- Nice to have: ServiceNow incident management
- Nice to have: ITIL-based Service Management environment