Master level service technician responsible for maintenance, repair, and customer satisfaction of office product equipment.
Compensation
Team members in this position enjoy competitive pay, bonus opportunities, a company vehicle with direct home-to-customer travel, a company phone, paid holidays, generous PTO, company-paid life and disability insurance, ongoing technical training, and opportunities for career advancement with an established Texas company.
Responsibilities
Maximize equipment up‑time through timely response and effective repair
Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
Manage the utilization of assets and resources to achieve targeted financial results
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a courteous, positive and professional manner
Requirements
High School Diploma or GED
AA Degree or equivalent technical training
Nice to have: Experience working on Xerox, Ricoh, Konica‑Minolta, Riso Copiers/Printers
The Merchandiser adheres to established guidelines ensuring all duties are carried out in accordance with company standards and regulatory compliance. Works closely with the Category Management team, vendors site operations to ensure approved merchandise is correctly ordered, received and merchandised to category compliance.
Responsibilities
Provide quality customer service in the shop
Interact positively and proactively with customers
Comply with HSSE (Health, Safety, Security and Environment) and Food Safety standards
Prepare products for merchandising and sale
Executes all Category Manager Planograms
Requirements
High school diploma
GED Certificate
Nice to have: Valid Health Certification in Eating & Drinking/Food Establishment