Workforce Management Software jobs

The analytical engine behind Member Services and Live Services staffing, scheduling, and performance reporting, responsible for identifying trends and flagging gaps to maintain service levels.

Responsibilities

Produce and maintain daily, weekly, and month-end business unit performance reports
Analyze and forecast staffing needs by modeling headcount requirements against engaged members, attrition, projects, and holidays
Monitor real-time service level performance and identify root causes for gaps
Build and maintain dashboards and self-service reporting infrastructure/tools for internal stakeholders
Deliver ad-hoc analysis and recommendations to Member and Live Services leadership

Requirements

Bachelor’s degree or equivalent

Skills

Analytical processes Workforce Management software Scheduling Performance tracking Reporting

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Payroll Specialist

Aston Carter · Posted Nov 6, 2026

Open

Dallas, Texas, United States
Hybrid
Contract
$26–$34 per hour

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A dedicated and detail-oriented Payroll Specialist to manage and oversee various payroll processes for over 2,000 employees including salaried and hourly staff using UKG and Workforce Management systems.

Compensation

The pay range for this position is $26.00 - $33.65/hr.

Responsibilities

Own responsibilities related to garnishments, and processing/auditing payroll to identify errors
Manage PTO/Sick time, FMLA, and workforce management systems
Review timesheets and attendance records, correcting inaccuracies
Prepare and submit necessary paperwork for tax deductions, benefits, and compensation-related data, including wages and bonuses
Oversee payroll transactions and conduct regular audits on payroll procedures and records

Skills

payroll processing workforce management software Workday UKG state and federal payroll and tax regulations Excel analytical skills

Scheduling Manager

BHI Senior Living · Posted Nov 3, 2026

Open

Cincinnati, Ohio, United States
On-site
Full-time · Manager
$58K–$60K per year
3+ years

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A Scheduling Manager plays a critical role in a skilled nursing facility by ensuring the right staff are scheduled to meet resident care needs while maintaining compliance with staffing regulations.

Compensation

Competitive wages, $58,000 to $60,000

Responsibilities

Develops and maintains staff schedules for the department(s) to ensure adequate coverage for all shifts while optimizing staff resources
Serves as the primary point of contact for employee scheduling inquiries and adjustments
Communicate effectively with department heads, supervisors, and staff members to address scheduling concerns and resolve conflicts promptly
Makes appropriate adjustments to employee schedules based on resident census (PPD requirements) and other needs
Posts schedule in advance and in accordance with departmental requirements

Requirements

High School diploma
GED equivalent
Nice to have: LPN
Nice to have: UKG Pro
Nice to have: Workforce Management software

Skills

Staff scheduling LPN experience UKG Pro Workforce Management software

Analyst, Technical Patient Service Center

AltaMed · Posted Oct 6, 2026

Open

Anaheim, California, United States
$76K–$95K per year
2+ years

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Technical Analyst in the Patient Service Center responsible for optimizing contact center operations through AI and automation tools.

Compensation

$76,061.44 - $95,076.80 annually

Responsibilities

Enhance efficiency, intelligence, and automation of Contact Center operations
Manage, optimize, and continuously improve tools such as Virtual Agent, Auto Copilot, AI Summarization, Voice Analytics, and Omnichannel workflows
Leverage data, insights, and system configurations to deliver a seamless, consistent, and high-quality experience for patients and agents
Ensure effective workforce planning and support real-time queue management
Partner closely with IT/Telecom and operational stakeholders to align technology capabilities with strategic goals

Requirements

Bachelor's degree or equivalent combination of education and work experience
Nice to have: Workforce Management experience
Nice to have: Project Management experience
Nice to have: Project Timeline experience

Skills

NICE platform tools Virtual Agent AI Summarization

WFM Planning & Scheduling Specialist

WFM Planning & Scheduling Specialist

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Workforce Management & Insights Manager

Compensation

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Workforce & Operations Analyst

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Payroll Specialist

Compensation

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Scheduling Manager

Compensation

Responsibilities

Requirements

Skills

Analyst, Technical Patient Service Center

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits

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