The role focuses on identifying and eliminating repetitive manual work across Windows, Linux, Storage, and Backup teams by codifying best practices into automation using tools like Ansible, Terraform, and Terraform.
Responsibilities
Partner directly with Steady State teams to understand day-to-day operational work through interviews and shadowing.
Mine and analyze ServiceNow ticket data to identify recurring, manual, and time-consuming tasks, and quantify their frequency and effort.
Prioritize automation opportunities based on ticket volume, risk, and operational impact, and build use cases in partnership with Steady State leadership.
Codify best practices, critical procedures, and common maintenance/deployment tasks into reusable Ansible playbooks and roles.
Design and maintain Infrastructure as Code (IaC) using Terraform for repeatable provisioning and configuration.
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