- Poway, California, United States
- Full-time · Mid
- 2–5 years
Front line of Service Department handling inbound requests, triaging, coordinating dispatch, parts, and customer communication.
Compensation
Base pay depends on Role Level and Experience.
Responsibilities
- Answer phones/emails/portal tickets and gather site details
- Clarify issue symptoms for petroleum equipment
- Determine priority and assign SLA
- Open work orders in CMMS/ERP and enter accurate scopes
- Coordinate with Dispatch to schedule field technicians
Requirements
- High school diploma or equivalent
- AA/AS or vocational coursework in business/industrial tech
- Nice to have: Southern California regulatory landscape knowledge
- Nice to have: public works/prevailing wage job support
- Nice to have: HAZWOPER familiarity