Account Manager for Amazon Retail Business Services Mass Vendor Management team, responsible for managing vendor relationships, negotiating contracts, and driving business growth across Amazon EU marketplaces.
Responsibilities
Manage vendor relationships and negotiate contracts
Identify new opportunities and develop project plans
Own design, development, and maintenance of metrics and reports
Manage business escalations and improve processes
Requirements
Bachelor's degree
Nice to have: client or vendor facing
Nice to have: relationship management
Nice to have: aggregating and analyzing campaign metrics
Manage operational goals and metrics of a Delivery Station, working with key business partners like Transport & Sortation, D, IT, HR, ACES and Engineering.
Responsibilities
Track and drive operational goals and metrics of the Delivery Station
Present findings to the senior leadership team
Create and implement a talent plan for the site, touching on talent acquisition, performance and career management, learning and development and positive employee engagement
Program Manager to coordinate and lead operations, technology and program teams in Amazon’s NOC Relay Ops, focusing on cost reduction, network optimization, forecasting, and continuous improvement.
Responsibilities
Coordinate cross-functional teams to identify pain points and scope high-impact projects
Drive cost-benefit analysis and go/no-go decisions
Develop roadmaps and metrics to measure progress
Write reports for leadership
Liaise across functions to clear issues and bottlenecks
Manage a shift, identify opportunities for improvement, develop performance metrics, analyze data, and communicate with internal and external stakeholders to resolve issues impacting customer experience and business continuity.
Responsibilities
Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Program Manager responsible for driving the Procure-to-Pay lifecycle for third‑party operated sites across business units, managing billing, payouts, and process improvements.
Responsibilities
Define the activity workflow for the monthly billing cycle.
Engage in discussion with internal stakeholders for PO/Invoice reviews.
Publish weekly reports on partner processing performance, P2P status and payment dues.
Introduce mechanisms to scale up the workflow to more sites and business units.
Create benchmark inputs to baseline the payout model across flows.
Transportation Operations Representative at Amazon's Network Operations Center (NOC) managing inbound and outbound freight logistics and stakeholder communication.
Locations (2)
India
Telangana, India
Responsibilities
Serve as communication bridge between external stakeholders and internal teams
Systematically escalating issues or data variances to appropriate owners
Preparing and presenting weekly narratives on key findings
Delivering real-time customer experience support within a 24×7 operating environment
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Account Manager, RBS FlexNewAmazon · Bengaluru, India