The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician.
Compensation
Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.
Responsibilities
Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians.
Identify payor source, verify insurance eligibility and financial status
Frontline healthcare customer service role focused on patient registration, check-in, and revenue cycle success.
Compensation
pay range is $16.00 - $21.10 per hour
Responsibilities
Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
A frontline healthcare customer service role acting as the first point of contact for patients, ensuring fast, compassionate, and accurate access to care through patient registration.
Compensation
base pay range is $16.00 - $21.10 per hour
Responsibilities
Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
Frontline healthcare customer service role focused on patient registration and access.
Compensation
For this US-based position, the base pay range is $16.00 - $21.10 per hour .
Responsibilities
Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
Frontline healthcare customer service role acting as the first point of contact for patients ensuring fast, compassionate, and accurate access to care.
Compensation
For this US-based position, the base pay range is $16.00 - $21.10 per hour.
Responsibilities
Provide exceptional customer service and assist patients and families with the check-in process across computer systems
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates
Provide exceptional customer service and assist patients and families with the check‑in process, answering phones, gathering accurate patient information, and supporting timely access to care.
Locations (2)
St Johns, Florida, United States
St. Augustine, Florida, United States
Compensation
For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Responsibilities
Provide exceptional customer service and assist patients and families with the check‑in process
Answer phones and gather accurate patient information quickly in a fast‑paced environment
Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable
Customer Service Representative - Part Time As Needed Patient Registration
Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently.
Compensation
For this US-based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Responsibilities
Provide exceptional customer service and assist patients and families with the check‑in process working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast‑paced environment
Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable
Patient Care CoordinatorNewProliance Surgeons · Bellevue, US