- Remote, Estonia +2 more
- Remote
- Full-time · Senior
- €45K–€50K per year
- 5+ years
Serve as the final tier of technical support, owning complex customer issues, leading escalations, and acting as the technical bridge between Support and Engineering.
Locations (3)
- Estonia
- Portugal
- Spain
Compensation
Compensation: 45,000 - 50,000 Euro
Responsibilities
- Serve as the final point of escalation within Support for complex, high-severity, and high-visibility customer issues
- Manage customer escalations related to Support Engineering escalated tickets (CSS)
- Proactively monitor the ticket queue to assist on L2 tickets
- Take ownership of and action L2 tickets for team members who are out of office
- Lead critical incidents from triage through resolution