Responsible for identifying, leading, and implementing strategic initiatives that improve customer satisfaction and customer experience across the automotive customer journey.
Responsibilities
Analyze Voice of Customer data, customer surveys, verbatims, and Mystery Shopper feedback to identify trends and improvement opportunities.
Translate customer insights into actionable recommendations that enhance customer satisfaction and loyalty.
Monitor key customer satisfaction metrics, including SSI and CSI, and prepare executive dashboards and reports.
Lead cross-functional projects focused on customer experience, process improvement, and business transformation.
Develop business cases, project plans, timelines, success metrics, and implementation strategies.
Lead the enterprise revenue management strategy to optimize revenue growth, occupancy, pricing, customer acquisition, and long-term portfolio performance.
Responsibilities
Develop and lead the enterprise revenue management strategy
Serve as senior subject matter expert for pricing, demand forecasting, inventory optimization, and revenue performance
Translate enterprise growth objectives into actionable revenue strategies across markets, customer segments, channels, and properties
Identify emerging revenue opportunities, performance gaps, and market trends and recommend actions
Balance near-term revenue optimization with customer value, competitive positioning, occupancy, and long-term asset performance
Requirements
Bachelor’s degree in Business, Economics, Finance, Mathematics, Statistics, Engineering, Data Science, or a related discipline
Develop advanced machine learning solutions to improve customer acquisition, engagement, retention, and lifecycle marketing effectiveness for SiriusXM and Pandora.
Responsibilities
Design, develop, deploy, and improve machine learning models that support customer acquisition, engagement, retention, targeting, personalization, and marketing optimization initiatives.
Apply advanced machine learning techniques, including predictive modeling, classification, optimization, experimentation, deep learning, and reinforcement learning approaches to solve complex marketing challenges.
Own machine learning projects from problem definition and data exploration through model development, deployment, evaluation, and ongoing optimization.
Evaluate model performance using offline metrics, experimentation frameworks, and business outcomes to ensure solutions deliver measurable value.
Partner closely with Product, Marketing, Engineering, Analytics, Finance, and Data teams to identify opportunities and implement machine learning solutions that improve business performance.
Requirements
M.S. in Computer Science, Machine Learning, Statistics, Economics, Applied Mathematics, Operations Research, or a related quantitative field
A key contributor within the Commercial, Industrial & Emerging Retail team who manages day-to-day work across multiple customer accounts and processes to strengthen service delivery and identify growth opportunities.
Compensation
The anticipated base salary range for this role is $85040 to $106300 per year.
The Director of Customer Experience is responsible for building and scaling a best-in-class customer experience model across the organization, transforming customer experience from an individual skill into a repeatable operating system by partnering with Sales, Operations, Supply Chain, Human Resources, and Branch Leadership.
Responsibilities
Develop and implement a company-wide customer experience strategy aligned with business objectives and operational goals
Standardize customer experience expectations across branches and business units
Build scalable service playbooks, escalation processes, and customer ownership standards
Drive consistency in responsiveness, communication, issue resolution, and service recovery
Establish customer experience initiatives that support long-term customer retention and trust
Specialist in Finance & Accounting focused on Accounts Payable, handling vendor invoices for international air trip support services, and end-to-end billing processes.
Responsibilities
Review, validate, and process vendor invoices related to international Air trip support services
Accurate handling of complex accounts/invoices/customers
Execute the end-to-end billing process
Process billing adjustments, credit notes and refunds
Accounts Payable Specialist responsible for vendor reconciliations, invoice processing, and maintaining accurate documentation for audits and compliance.
Responsibilities
Perform vendor reconciliations and review Statement of Accounts of vendors to ensure invoices are matched and cleared in Accounts payable ledger
Review supplier, broker, and office emails daily to identify required actions, missing documents, or payment concerns
Ageing Report review
Validate balances, identify discrepancies, and determine required actions
Follow up on outstanding issues to maintain alignment between vendor statements and internal records
Senior Machine Learning Scientist, MarketingNewSiriusXM · Dublin, Ireland
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