Customer intelligence jobs

Unterstützung der Weiterentwicklung des Voice-of-the-Customer-Ansatzes (VoC) und Betreuung des NPS-Systems über relevante Journey-Touchpoints und Kanäle.

Responsibilities

Weiterentwicklung des Voice-of-the-Customer-Ansatzes (VoC)
Betreuung des NPS-Systems
Gewährleisten konsistenter Messlogiken, hoher Datenqualität und Vergleichbarkeit der Ergebnisse
Zusammenführung von NPS-Daten, Beschwerungen, Reviews sowie Markt- und Wettbewerbsdaten zu relevanten Insights
Übersetzung von Kundenfeedback in Management-Storylines und Handlungsempfehlungen

Requirements

Abgeschlossenes Studium
Wirtschaft
Statistik
Psychologie
Data Science

Skills

Customer Intelligence Customer Experience Marktforschung VoC-Management NPS Kundenmetriken Quantitative und qualitative Analyse

Senior Director, Applied AI - Customer Data

Capgemini · Posted Nov 6, 2026

Open

New York, New York, United States
Senior
$180K–$280K per year
15+ years

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Lead the growth of frog’s customer data and applied AI capability in North America, advising C‑suite leaders, shaping strategy, and overseeing delivery of complex consulting engagements.

Compensation

The base compensation range for this role in the posted location is: $180,000 to $280,000

Responsibilities

Define the North American growth strategy and market proposition for Applied AI for Customer Data
Advise C‑suite leaders on customer‑data, analytics, AI, and agentic AI transformation
Shape strategies connecting customer data, marketing operations, content, media, commerce, CRM, loyalty, experience design, and intelligent activation
Translate business priorities into customer‑data strategies, prioritized AI use cases, roadmaps, operating models, investment cases, and value‑realization plans
Guide solutions across segmentation, personalization, recommendations, next‑best‑action, journey optimization, customer lifetime value, loyalty, retention, content intelligence, and marketing performance

Requirements

Bachelor’s degree required
MBA or master’s degree preferred
Nice to have: enterprise‑scale marketing modernization
Nice to have: customer intelligence
Nice to have: personalization

Skills

customer data strategy

Cluster Director of Sales & Marketing - Ventive Hotels, Pune

Marriott · Posted Nov 5, 2026

Open

Pune, Maharashtra, India
4+ years

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Responsible for supporting Marriott hotels of Pune (Ventive Hospitality) market segment. Ensure adherence to Marriott’s international as well as the local policies while following routine duties as specified below.

Responsibilities

Develops sales goals and strategies and ensures alignment with the brand business strategy
Executes the sales strategy and ensures individual booking goals are met for both self and staff
Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance
Ensures the development of a strategic account plan for the demand generators in the market
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Skills

sales strategy marketing strategy revenue management

CRM & Customer Insights Business Analyst

Fressnapf I Maxi Zoo · Posted Oct 14, 2026

Open

Krefeld, North Rhine-Westphalia, Germany

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Strategischer Insights Partner, der CRM, Customer Management und Customer Experience berät und datenbasierte Maßnahmen zur Wachstums- und Bindungsoptimierung entwickelt.

Responsibilities

Berät die Bereiche CRM, Customer Management und Customer Experience bei kundenrelevanten Fragestellungen und strategischen Entscheidungen
Übersetzt Daten und Research-Erkenntnisse in konkrete Maßnahmen und identifiziert Wachstums-, Aktivierungs-, Bindungs- und Wertsteigerungspotenziale entlang der Customer Journey
Steuert und führt tiefgehende Analysen von Kundensegmenten, Customer Lifetime Value, Kundenloyalität, Kaufverhalten, Churn-Risiken und Kampagnenperformances durch
Definiert strategische Datenanforderungen, entwickelt kundenorientierte Steuerungsmodelle und begleitet deren Umsetzung
Konzipiert und moderiert interaktive Workshops zur Priorisierung von Hypothesen, Use Cases und Optimierungsinitiativen

Requirements

Abgeschlossenes Studium (z. B. BWL, VWL, Business Analytics, Statistik, Mathematik) oder vergleichbare Qualifikation

Skills

SQL Power BI Customer Insights CRM Analytics

Sales account manager

WNC Corporation (formerly Wistron NeWeb Corporation) · Posted May 21, 2026

Open

Hsinchu, Hsinchu, Taiwan

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Looking for a Sales account manager to handle IoT and automotive product sales, overseas business development, and customer relationship management.

Responsibilities

IoT 及車用產品銷售及業務開發
負責國外地區業務推展活動
客戶關係經營及收集分析市場訊息，建立長期夥伴關係
RFQ 回覆及報價, 爭取新訂單
訂單、出貨及forecast管理，達成年度業績目標

Requirements

Bachelor

Skills

Account Growth Account Management Accounts Development Business Communications Business Development Business Process Management (BPM)Business Relationship Management (BRM)Commercial Awareness Consensus Decision-Making Contract Negotiations

C00510 國外業務

WNC Corporation (formerly Wistron NeWeb Corporation) · Posted Mar 18, 2026

Open

Hsinchu Science, Hsinchu, Taiwan

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Manage tier-1 ODM/OEM key accounts and develop new business through marketing strategy and cross-functional coordination.

Responsibilities

Manage tier-1 ODM/OEM key account.
Develop new business via collect marketing information and define marketing strategy.
Coordinate/drive cross function teams to work out cost-effective proposal to win new project
Co-work with cross function teams to meet customer and company goals.

Skills

English Account Growth Account Management Accounts Development Business Communications Business Development Business Process Management (BPM)Business Relationship Management (BRM)Commercial Awareness

Product Manager, Professional Promotion, ICOTYDE

6084-Janssen Research & Development Legal Entity · Posted Nov 3, 2026

Open

Horsham, Pennsylvania, United States
Hybrid
Full-time · Mid
5+ years

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The Product Manager is a core member of the ICOTYDE® brand team responsible for shaping and executing the promotional strategy for healthcare professionals in Plaque Psoriasis (PsO).

Responsibilities

Develop and optimize HCP promotional materials and field resources, leading execution from insight generation and strategic planning through agency development, promotional review, implementation, and performance optimization.
Partner with Learning Excellence to support field readiness, training, launch activities, and the effective use of promotional materials.
Translate customer insights, analytics, market intelligence, competitive activity, and field feedback into actionable recommendations to improve marketing effectiveness.
Collaborate with external agencies and cross-functional partners, including Sales, Medical Affairs, Regulatory, Legal, and Insights & Analytics, to ensure aligned, timely, and high-quality execution of marketing initiatives.
Actively contribute to Professional Promotion Team priorities, field engagement, customer interactions, and culture-building initiatives.

Requirements

Bachelor’s degree
MBA preferred

Skills

Advertising Brand Identity

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