Seeking an experienced Application Engineer- Adhesives & Sealants to manage various adhesive projects from concept to launch at customer locations, providing application and processing guidance before, during, and after the sale.
Locations (3)
Los Angeles, California, United States
Minnetonka, Minnesota, United States
Walker, Michigan, United States
Compensation
The anticipated base compensation range for this position is $90k - $110k annually.
Responsibilities
Manage multiple Technical Projects including determining required equipment / materials and developing timelines as appropriate
Document and report all customer facing activities
Participate in internal and external cross functional meetings/activities to support business growth objectives
Provide On‐Site and Remote Customer Service and Technical Support for various adhesive applications
Provide technical support for Dutchie’s full stack of products to dispensary customers.
Compensation
The hourly rate is $24.04 based on the intended level.
Responsibilities
Handle inbound contacts via email, phone, and live chat across POS, ecommerce, payments, loyalty, hardware, and integrations
Troubleshoot complex platform issues such as back office configuration, register transactions, receipt reconciliation, menu sync failures, discount and pricing issues
Support hardware setup and troubleshooting across registers, printers, barcode scanners, cash drawers, scales, and computers
De-escalate high-urgency situations and manage escalations to higher levels
Triage Pay by Bank issues including bank linking, funding delays, authorization errors, returns, and suspected fraud
The Process Development Associate ensures seamless operational support for the Diagnostics Division, supporting contracts between Roche Diagnostics Poland and healthcare institutions, onboarding customers, coordinating logistics, and managing hotline operations.
Responsibilities
Manage document flow (agreements, addenda, service acts, specifications), including verification of counterparties' legal and financial details
Organise internal approvals with Finance/Tax, Legal, and Compliance, and monitor approval SLAs
Maintain contract registers in ERP/CRM/DMS systems with timely status and version updates
Track renewal and termination timelines and monitor KPI and service-obligation fulfilment
Ensure alignment with internal policies (anti-corruption, interactions with healthcare professionals and institutions, promotional practices)
Technical Support Engineer focused on helping customers succeed with platform and open-source tools, specifically GitOps, Kubernetes, and the Argo ecosystem.
Locations (2)
PST, United States
PST, Canada
Responsibilities
Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
Recognize common support patterns and escalate issues to engineering when appropriate.
Help build and iterate on our support playbook, processes, and systems.
The Customer Experience Specialist handles user support tickets across chat, email, and social channels, investigates market resolutions, and works cross-functionally with policy and product teams.
Production Support Engineer (L2, Customer-Facing) responsible for diagnosing, troubleshooting, and resolving complex production and customer issues across a modern banking platform, engaging directly with Tier-1 banking customers and collaborating with engineering teams.
Responsibilities
Investigate and resolve complex technical issues across application, infrastructure, and platform layers
Analyze logs, metrics, traces, and alerts to identify root causes
Troubleshoot Kubernetes and container issues
Reproduce issues and hand them over to owning engineering team
Engage directly with enterprise banking customers to understand and resolve technical issues
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