Provide Level I technical support in a call center environment for up to 2,400 end-users, handling application, system, and network issues, and coordinating with higher-level support and vendors.
Responsibilities
Provide immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
Analyze and independently resolve 75% of assigned problems on initial end-user contact.
Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
Dispatch unresolved network problems to appropriate vendors.
Provide technical, logistical, and administrative assistance to the Submarine Propulsion Plant Engineering Activity, supporting fleet modernization and maintenance.
Locations (5)
Philadelphia, Pennsylvania, United States
Kings Bay, Georgia, United States
Groton, Connecticut, United States
Norfolk, Virginia, United States
Jacksonville, Florida, United States
Responsibilities
Serve as a technical discipline coordinator and primary point of contact for submarine non‑reactor propulsion plant engineering issues.
Assist in the development and delivery of high‑level presentations, briefings, and reports on program status, system health, and engineering issues.
Act as the logistics point of contact for the development and prosecution of Engineering Change Proposals (ECPs) and related logistics changes.
Assist the In‑Service Engineering Agent (ISEA) with drafting, processing, and dissemination of critical information to the Fleet and other agencies.
Support the processing and dissemination of incoming Fleet feedback and emergent issues.
Requirements
Bachelor's degree in Engineering from an accredited university or Maritime Academy
Nice to have: Prior NAVSEA activity experience
Nice to have: Main Propulsion Assistant (MPA)
Nice to have: Understanding of the ECP process
Nice to have: Experience with the Submarine Maintenance Monitoring Information System (SMMIS)
