- Tokyo, Tokyo, Japan
- On-site
- Full-time · Senior
- 5+ years
The End Point and Workplace Engineer plays a key role in delivering a seamless, secure, and high-quality technology experience for boutique, office, and warehouse users across Japan, driving service excellence and contributing to regional and global IT initiatives.
Responsibilities
- Own Level 2 end-user support for PCs, printers, peripherals, desktop software, related corporate applications, and iDevices across boutiques, offices, and warehouses.
- Take accountability for service KPI performance, including response time, resolution time, service quality, and user satisfaction.
- Design, enhance, and continuously improve the end-user support experience by identifying pain points and simplifying support journeys.
- Lead continuous improvement initiatives in troubleshooting, incident handling, and support processes.
- Monitor and support device preparation and kitting activities for PCs, peripherals, and iDevices.
Requirements
- Bachelor’s degree in Information Technology
- Computer Science
- related field
- Nice to have: retail operations
- Nice to have: boutiques