Experienced Customer Success Engineer to serve as technical backbone for critical customer accounts, advising stakeholders, resolving escalations, and driving technical enablement.
Compensation
$142,200.00 - $229,900.00/yr
Responsibilities
Guide customers through advanced platform optimization, workflow maturation, and continuous value realization to scale adoption and maximize ROI.
Resolve critical account escalations by aligning Engineering, Product Management, and Support stakeholders to deliver prompt, transparent outcomes.
Turn complex troubleshooting patterns and product nuances into repeatable playbooks, reference guides, and best-practice documentation for the broader organization.
Act as the customer’s advocate internally, partnering directly with Product and Engineering teams to feed field insights back into product strategy.
Mentor team members, lead technical enablement sessions, and foster a culture of operational excellence across the organization.
Monitor global systems for potential threats, vulnerabilities, and indicators of compromise.
Perform in-depth analysis of security alerts utilizing both NCC Group's UCP and explore further using the underlying detection platform where necessary.
Provide incident remediation and prevention documentation and recommendations to customers based on defined procedures and analyst experience.
Document and adhere to processes related to security monitoring procedures.
Provide customer service that always exceeds our customers’ expectations.
True Anomaly is seeking an experienced Insider Threat Director to lead the development, implementation, and management of a comprehensive insider threat program. This critical leadership role will establish and oversee policies, procedures, and technologies to detect, prevent, and respond to insider threats.
Locations (4)
Colorado Springs, Colorado, United States
Denver, Colorado, United States
Long Beach, California, United States
Washington, D.C., United States
Compensation
Base Salary: Colorado Springs/Denver - $190,000 - $280,000, Long Beach - $200,000 - $295,000, Washington, DC - $200,000 - $295,000. Equity + Benefits
Design, implement, and manage a mature insider threat program compliant with NISPOM, ICD 503, Executive Order 13587, and DCSA guidelines (SOP)
Establish program metrics and key performance indicators (KPIs) to measure effectiveness
Lead and mentor a team of insider analysts and investigators
Serve as the primary liaison with government oversight, including DCSA, on insider threat matters
Oversee the integration and analysis of data from multiple sources including cybersecurity tools, physical security systems, HR systems, and operational logs
