The Help Desk IT Support Engineer provides technical assistance to internal employees and leaders in the financial services industry across the country, serving as the primary contact for technical issues via phone, email, and in-person.
Responsibilities
Provide Enterprise Help Desk escalation support
Handle and resolve complex user hardware, software, identity, access, Microsoft 365, endpoint, and network-related issues
Serve as the primary escalation point for Level 1 and Level 2 Help Desk issues and provide guidance, coaching, and technical direction to junior team members
Accurately log, update, and track all support requests using the request tracking platform
Administer and support Microsoft 365 services (Exchange Online, shared mailboxes, distribution groups, Microsoft Teams, OneDrive, SharePoint, calendar permissions, mobile email configuration, and mailbox delegation)
Requirements
Bachelor's Degree or applicable experience
Nice to have: Enterprise Help Desk escalation support (4+ years)
Designs and produces marketing materials including advertisements, collateral, signage, and electronic brochures to drive hotel revenue.
Responsibilities
Designs and produces marketing materials including advertisements, collateral, signage, flash pieces, electronic brochures and presentations
Partners with marketing managers and related operational departments providing design and conceptualization solutions
Maintains familiarity with customer demographics and develops look and feel for promotion collateral
Monitors progress of all projects including maintenance of project files and archives
Executes various aspects of production including printing, scanning, digital retouching, image editing, special effects, and file manipulation and layout
Requirements
Bachelor’s degree from accredited university or college in Graphic Design
Support the design and deployment of digital services by translating business needs into actionable requirements and supporting delivery activities throughout the project lifecycle.
Responsibilities
Facilitate business workshops and document outcomes.
Analyze existing processes and identify improvements aligned with business needs.
Gather, document and maintain business requirements.
Support development, user acceptance testing (UAT), and release activities.
Coordinate with technical, operational and business stakeholders.
The proposed salary range for this position is: $125,000.00 - $190,00.00
Responsibilities
Demonstrated experience conducting in-depth targeting research and analysis on target priorities
Produce written products and briefings for peers, partners, and leadership across a range of technical backgrounds to drive collaboration, shape project direction, and inform decision-making.
Demonstrated experience and ability to communicate complex information and concepts to an audience.
Demonstrated experience and interpersonal skills and ability to work well in a team.
Demonstrated experience creating network diagram from various data sources.
Senior Help Desk EngineerKestra · Austin, US
Graphic DesignerMarriott · Cairo, Egypt
Cyber Technical Analyst PrincipalAcclaim Technical Services · Chantilly, US+1 more