- Berlin, Germany
- Hybrid
- Full-time · Mid
- 3+ years
Provide reliable IT support, manage incidents, and maintain device lifecycle operations for Enpal employees.
Responsibilities
- Own and resolve L1/L2 technical support requests end-to-end
- Provide hands‑on walk‑in and remote IT support across multiple locations
- Troubleshoot hardware, software, connectivity and application issues across Windows, MacOS, iOS and Android devices
- Manage, prioritize and document tickets in Jira Service Management or similar ITSM platforms
- Investigate recurring incidents, identify potential root causes and collaborate with relevant teams on resolution
Requirements
- Nice to have: large-scale onboarding
- Nice to have: Snipe-IT
- Nice to have: Microsoft Teams Rooms
- Nice to have: ISO 27001
- Nice to have: GDPR