The role provides Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
Locations (5)
Stellarton, Nova Scotia, Canada
Dartmouth, Nova Scotia, Canada
Mississauga, Ontario, Canada
Edmonton, Alberta, Canada
Calgary, Alberta, Canada
Responsibilities
Provide Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
Troubleshoot pharmacy workstations, servers, printers, scanners, application, network-connected peripherals, and other in-store technology, escalating complex issues to senior team members or vendors as required.
Assist with hardware lifecycle activities, including equipment intake, staging, imaging, certification, deployment, replacement, inventory, and retirement.
Support the testing and certification of new or replacement pharmacy hardware and peripherals under the guidance of senior technical resources.
Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
