Provide knowledgeable responses to basic client questions, elevate complex cases, and solve client problems while adhering to SLAs and meeting production targets.
Compensation
The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Responsibilities
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Helping clients exploit the Adform platform by suggesting best practices, setting up digital advertising campaigns, and consulting on performance optimization in DSP and Ad Server platforms.
Compensation
The monthly salary range for this position is 2000 – 2200 EUR gross.
Responsibilities
Provide technical support to clients via email, chat and video calls
Implement and manage digital ad campaigns within the Adform platform
Perform platform administration tasks
Serve as a subject matter expert on Adform's DSP/Ad Serving products
Troubleshoot client’s requests to eliminate blockers for campaign performance
Requirements
Nice to have: Programmatic campaign management
Nice to have: Experience in ad tech or digital advertising agency
The Service Desk Associate is the initial point of contact for all technology-related issues within the health system, providing technical support, troubleshooting, and training assistance.
Responsibilities
Respond to telephone calls for technical support
Perform warm call transfers to specific IT teams for continuity of technical support
Logging all help desk interactions and providing quality and thorough documentation
Effective use of the help desk software
Accurately transferring unresolved tickets to appropriate team(s)
Provide customer service for healthcare clients, handling inquiries, resolving issues, and maintaining account history.
Compensation
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Responsibilities
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Help Desk Technicians - English and Bilingual - SpanishNewCampusWorks, Inc. · Remote, US+1 more
IT HELP DESK ASSOCIATEVon Maur/Dry Goods · Davenport, US
Digital Media SpecialistAdform · Vilnius, Lithuania
IT Service Desk Associate - DaysTampa General Hospital · Tampa, US