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Prioritise, manage, and multitask completing issues based on impact on the end user, customer urgency, length of outstanding issue, and sensitivity
Respond to and resolve customer enquiries, maintaining excellent standards of service and customer experience
Triage incoming support requests to the appropriate departments
Troubleshoot common issues and problems within the products
Escalate enquiries where necessary and manage customer expectations around escalated issues

Requirements

Bachelor's degree in Business Administration, IT, or relevant experience

Skills

proficiency in Microsoft Office Suite knowledge of general IT and software advanced troubleshooting skills experience of managing support tickets proficiency in Microsoft Office Suite and other relevant software applications

Partner - Customer Support Traditional Channels.Fixed Broadband

MTN · Posted Nov 9, 2026

Open

Ikoyi, Lagos, Nigeria
3–7 years

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Partner in Customer Support for Fixed Broadband, responsible for customer needs assessment, issue resolution, and service delivery across digital channels.

Responsibilities

Identify and assess customer needs accurately to ensure high levels of customer satisfaction
Deliver superior quality support to all Fixed Broadband customers through proactive and empathetic engagement
Utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery
Manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth
Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards

Requirements

First Degree or equivalent in Social Science, Business Management Accountancy, or related discipline
Nice to have: Professional certification on Customer Service/Relations

Skills

CRM software helpdesk software salesforce software Microsoft Excel spreadsheets MS Word

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