- Plano, Texas, United States
- On-site
- Full-time · Mid
- 3–5 years
Own and evolve the Sales Lead Management roadmap on Salesforce, prioritizing improvements to lead capture, routing, assignment, and follow-up across online and in-store channels.
Responsibilities
- Own and evolve the Sales Lead Management roadmap on Salesforce
- Own and expand customer experience tooling across chat, text, and IVA channels
- Design end-to-end lead workflows that connect digital intent to in-store associate action
- Partner with Store Operations, Sales, and District/Regional leadership to understand how associates work leads day to day
- Work with Engineering, Salesforce administrators/architects, Analytics, and Data to define requirements, evaluate technical tradeoffs, and ship scalable solutions within the Salesforce ecosystem
Requirements
- Bachelor's degree in a related field or equivalent practical experience