- Erlanger, Kentucky, United States
- $39K–$62K per year
- 0+ years
Provide IT and network support for DHS/TSA customers at airports across the U.S., including on-site and remote troubleshooting, device installation, and infrastructure maintenance.
Compensation
$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Responsibilities
- Provide hands‑on technical support for a wide range of IT and network systems
- Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person
- Perform installation and configuration of end‑user devices
- Support infrastructure components like fiber backbones, patch panels, and network interconnectivity
- Log and manage updates through a ticketing system
Requirements
- Bachelor’s degree
- Associate’s degree
- HS diploma/equivalent
- Nice to have: DHS focused experience
- Nice to have: A+ Certification