- Makati, Cagayan Valley, Philippines
- 8+ years
Provide technical support for Imperva products, troubleshooting complex issues and delivering customer enablement.
Responsibilities
- Handle level 2/3 technical support cases
- Create training content and deliver enablement sessions
- Troubleshoot performance problems, system crashes, packet inspections and log analysis
- Respond to customers via email/phone within SLAs
- Be available on the support hotline
Requirements
- Bachelor’s Degree in a related field or equivalent experience
- Nice to have: Perl
- Nice to have: Python
- Nice to have: Shell scripting
- Nice to have: Software Development