Strong Authentication Engineer responsible for designing, implementing, and supporting secure authentication solutions across enterprise environments.
Responsibilities
Design, implement, and support enterprise authentication and MFA solutions
Deploy and manage phishing-resistant authentication technologies including FIDO2 Security Keys, Passkeys, Windows Hello for Business, and Certificate-Based Authentication
Administer authentication methods such as TOTP, push notifications, and passwordless authentication
Manage and support RADIUS AAA, Microsoft NPS, and related authentication services
Integrate authentication platforms with enterprise applications, VPNs, network devices, and cloud services
Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services and related web applications.
Responsibilities
Own, troubleshoot and solve customer technical issues
Manage customer experience over phone and web
Collaborate with subject matter experts and engineering teams
Escalate cases as needed
Create and maintain incident management requests
Requirements
Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Nice to have: AZ 900/AI 900 certification
Nice to have: Experience supporting large geographically distributed enterprise environments with 1000+ users
Provide outstanding technical support for the Docusign ecosystem and associated services, handle escalated cases, own customer issues, use support tools, identify improvements, promote products, partner with teams, meet service level goals, act as on-call escalation contact.
Responsibilities
Provide outstanding technical support for the Docusign ecosystem and associated services
Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products
Own customer issues to engineering interface to resolve technical bugs and influence development roadmap
Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption
Use support tools and resources vital to get the job done, including Salesforce, Jira, Docusign proprietary logging systems, browser developer tools, internal admin console, SQL, and text analysis tooling
Requirements
Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area
Senior Technical Support Engineer responsible for troubleshooting and resolving complex customer technical issues for Microsoft Azure App Services customers.
Responsibilities
Own, troubleshoot and solve customer technical issues
Identify cases requiring escalation
Create and maintain incident management requests
Contribute to case deflection initiatives and automation
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Requirements
Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Nice to have: Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
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