The Customer Experience Coordinator (CEC) provides enterprise-level operational support through accurate data entry, work order tracking, schedule monitoring, and cross-functional coordination.
Compensation
$26-28/hr
Responsibilities
Maintain high-volume data entry and accurate records in Excel, Smartsheet, work order systems, and customer platforms.
Monitor and update work order statuses, scheduled dates, completion milestones, and outstanding action items.
Identify overdue work, missing information, scheduling gaps, and discrepancies; proactively follow up to keep activities on track.
Coordinate with branch teams, project managers, account management, data analysts, dispatch, and billing to obtain updates and resolve issues.
Maintain tracking reports and reconcile information across systems to support service visibility, reporting, and billing readiness.
Requirements
High school diploma or equivalent required
associate’s or bachelor’s degree in business or related field preferred
The Operations Coordinator will provide flexible patient coordination, operational and executive support across the business, focusing on patient enquiries and home sleep study coordination.
Responsibilities
Contact new patient enquiries and provide a welcoming, professional and supportive experience
Assess patient enquiries against established eligibility and service suitability criteria using approved scripts and processes
Guide patients through required screening questions and assessments relating to home sleep study eligibility
Explain the home sleep study process clearly and assist suitable patients with booking their study
Coordinate patient bookings and ensure required information is accurately recorded and progressed through the appropriate workflow
An office management role for home service businesses responsible for phone handling, scheduling, dispatch, job tracking, payroll, and administrative compliance.
Compensation
Up to $1600/mo depending on experience. Guaranteed annual bonus of one month's salary. Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores.
Responsibilities
Answer and book calls for service, emergencies, and estimates
Build and manage technicians’ daily schedules and dispatching
Follow up on completed jobs, open estimates, and sell maintenance memberships
Track every job from booking through completion and invoicing
Invoice, collect payments, and assist with financing applications
Lead execution across a portfolio of mixed‑signal R&D and IR&D efforts spanning RF systems, FPGA/firmware, software control, and integration/test activities.
Locations (2)
Aberdeen, Maryland, United States
Herndon, Virginia, United States
Compensation
Salary Range: $139,452 – $158,000
Responsibilities
Lead program execution across multiple mixed‑signal R&D and IR&D efforts
Maintain integrated schedules, milestones, and cross‑team dependencies
Supports business and field administrative, operational, and coordination to help the Field Service Organization (FSO) team run productively & efficiently. Manages business processes, supports field KPI activities, and maintains data analytics.
Responsibilities
Support Business & Field administrative, operational, and coordination to help the FSO team run productively & efficiently.
Manage business processes, support field KPI activities, coordinate across functions, and maintain accurate data analytics, documentation, reporting, and follow-through on team priorities.
Ensure databases are maintained and provide relevant data/reports using internal data platform and reporting tools (Power BI, SAP, etc.).
Partner with cross-functional stakeholders such as field, finance, HR, global and HQ teams.
Communicate and manage Field service readiness in regular basis (Quarterly customer demand, Labor estimation, HQ reporting).
Support reliable service delivery and coordinate exam operations for Fitch Learning’s financial services training programs.
Compensation
FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year.
Responsibilities
Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.
Lead and manage the Operations team in planning, executing, and evaluating experiments and operational events, ensuring readiness, coordination, and continuous improvement.
Compensation
2026 Pay Band: $95,000 – $150,000
Responsibilities
Lead scenario development across experiments, tests, and operational evaluations
Oversee after-action reviews and synthesize findings into actionable insights
Provide thought leadership on emerging technology integration
Drive end-to-end planning of events
Direct assigned Operations team during preparation and execution
Provide operational, compliance, audit, and governance support across recurring Sales Performance Management processes, coordinating deal validation, audits, documentation, reporting, and user administration.
Responsibilities
Administer and triage the Deal Impact mailbox
Coordinate deal validation and eligibility
Maintain action trackers and escalation procedures
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