Genesys Cloud Engineer (Telecom Network Engineer)
SchoolsFirst Federal Credit Union · Posted May 18, 2026
- Tustin, California, United States
- $96K–$154K per year
- 5–7 years
Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting of Contact Center systems to ensure availability, capacity and performance.
Compensation
Pay Range: $96,110.00 - $153,777.00
Responsibilities
- Design, install and configure systems for the telecommunications infrastructure
- Design and implement highly available solutions
- Perform tasks to ensure system availability and reliability
- Document Standard Operating Procedures
- Troubleshoot, resolve and provide root cause analysis of complex system and user issues
Requirements
- Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience
- Nice to have: GCX-GCP Genesys Cloud CX Certified Professional
- Nice to have: GCX-GCD Genesys Cloud CX Certified Developer
- Nice to have: GCX-ARC Genesys Cloud Architect Certification
- Nice to have: GCP-GC Genesys Cloud Certified Professional