- Toronto, Ontario, Canada
- On-site
- Full-time
- CA$65K–CA$80K per year
- 3+ years
Provide Level 2 deskside and remote technical support for employees across multiple office locations and remote environments.
Compensation
Expected Compensation Range for Role: Approximately $65,000-$80,000/year.
Responsibilities
- Provide Level 2 deskside and remote technical support for employees across multiple office locations and remote environments.
- Respond to incidents and service requests received through ticketing systems, phone, chat, and email, ensuring timely resolution in accordance with established service level agreements (SLAs).
- Troubleshoot and resolve escalated issues related to Windows 11, macOS, Microsoft 365, Active Directory, Entra ID, and other enterprise technologies.
- Deliver high-touch support to executive and VIP users, ensuring prompt resolution of technical issues and minimal disruption to business operations.
- Participate in an on-call rotation to provide after-hours support for critical incidents and designated VIP users.
Requirements
- Nice to have: ServiceNow
- Nice to have: remote monitoring and management (RMM)
- Nice to have: patch management solutions
- Nice to have: PowerShell scripting
- Nice to have: automation