Responsible for accurate and timely posting of insurance, patient, and third‑party payments to ground ambulance accounts in a fully remote environment.
Responsibilities
Posts payments, contractual adjustments, and denials from electronic remittance advice (ERA/835) files and paper EOBs to the correct patient account, claim, and service line, including transport and mileage HCPCS codes.
Processes checks, lockbox files, EFT/ACH deposits, credit card payments, and patient payments, and applies each to the correct account and payer.
Posts payer adjustments and remittance elements accurately by type, including contractual (CO-45), sequestration (CO-253), patient responsibility, interest, and provider-level balance (PLB) recoupments or takebacks.
Reviews claim adjustment reason codes (CARCs) and remittance advice remark codes (RARCs) on each remittance, and flags denials, underpayments, zero pays, and rejected lines for follow‑up with clear documentation.
Prepares and uploads credit import and batch posting files for manual and bulk posting and verifies that every file posts completely and accurately.
Serves as the face-to-face point of contact for patients, obtaining necessary information to register and financially clear patients for service delivery.
Compensation
Pay Range is $35.55 to $41.85 / hour
Responsibilities
Obtains all necessary information to register and financially clear patients
Greets patients/family members and verifies relevant information
Enhances the patient experience throughout all patient interactions
Demonstrates knowledge of Sutter's Health system and service offerings
Manages frequent in-person patient contacts while maintaining and documenting data in the patient registration systems
Manage the day-to-day operations of the Vida Plus membership program, including membership enrollment, billing, payments, claims, financial records, and account updates.
Responsibilities
Manage the day-to-day operations of the Vida Plus membership program
Promote and expand the Vida Plus program throughout the Memphis and Mid-South communities
Develop and implement strategies to increase Vida Plus membership
Build and maintain relationships with current and prospective Vida Plus clients
Maintain accurate member financial records
Requirements
High school diploma or GED required
Associate degree or equivalent technical training preferred
Responsible for insurance and patient billing, payment posting, accounts receivable follow‑up, and maintaining accurate patient account records to support timely reimbursement and cash flow.
Responsibilities
Follow up with insurance companies on submitted claims to ensure timely payment
Process and submit insurance and patient bills to maximize reimbursement
Accurately enter charges, payments, adjustments, and other account transactions
Perform electronic billing and claims submission
Post cash receipts, adjustments, and maintain patient account records
Provides administrative support in a physician office, clinic, or other area, assisting patients with check‑in/check‑out, scheduling, insurance verification, and phone duties.
Responsibilities
Assist with patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones
Arrange follow‑up visits and referral appointments
Collect and verify insurance information and enter changes into the computer system
Direct patients to appropriate waiting areas
Accept payments for physician/clinic services according to established guidelines
We are so glad you are interested in joining Sutter Health!
Organization:
SEMC - Sutter Eden Medical Center
Position Overview:
Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
Job Description:
EDUCATION:
HS Diploma or General Education Diploma (GED)
TYPICAL EXPERIENCE:
1 year of recent relevant experience.
SKILLS AND KNOWLEDGE:
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
Working knowledge and understanding of insurance and medical terminology
Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
Possess verbal and written communication and active listening skills.
Accuracy and attentiveness to detail.
Decision making and problem-solving skills.
Must be able to work concurrently on a variety of tasks/projects in diverse environment.
Ability to meet or exceed targeted customer service, productivity and quality standards.
Computer proficiency skills.
Requires the ability to work with and maintain confidential information.
Job Shift:
Evenings
Schedule:
Part Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Every other Weekend
Benefits:
No
Unions:
Yes
Position Status:
Non-Exempt
Weekly Hours:
20
Employee Status:
Temporary Employee (Fixed Term)
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.90 to $41.65 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
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