Own, troubleshoot, and solve complex customer technical issues while driving product improvement and community readiness.
Technical Support Engineering IC4 - The typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year.
- Own, investigate, and solve complex customer technical issues and act as an advisor to the customer
- Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring
- Deepen technical and professional proficiency to resolve complex customer issues
- Engage with Microsoft Engineering/Supportability teams to investigate product defects and develop automation techniques and diagnostic tools
- Nice to have: German
- Nice to have: French
- Nice to have: Italian
