- Brno, South Moravian, Czech Republic
Provide worldwide 3rd line technical support on Digital (SW, IT, cybersecurity) related issues for TEM, SEM SDB, LDB product groups, troubleshooting networked hardware/software, supporting DMP platforms, and driving continuous improvement processes.
Responsibilities
- Troubleshoot instrument and DMP connectivity issues involving TCP/IP, addressing and subnetting, DNS, DHCP, switching, routing, firewalls, network ports and secure remote access.
- Provide root cause analysis and resolve technical issues supporting the field.
- Collect, analyze and report data to improve company processes.
- Support global SW projects related to software updates, infrastructure and patching.
- Lead postmortem analysis and continuous improvement initiatives.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related technical discipline
- Nice to have: DMP hardware/software configurations
- Nice to have: NPI participation
- Nice to have: service-enablement
- Nice to have: ECR/ECO familiarity