- Warszawa, Poland
- Hybrid
Own and coordinate the end-to-end delivery of Validation as a Service, Quality Assurance as a Service and Testing as a Service engagements.
Responsibilities
- Own and coordinate the end-to-end delivery of Validation as a Service, Quality Assurance as a Service and Testing as a Service engagements.
- Contribute to the development and scaling of the Pharma Testing and Quality Managed Services offering.
- Establish and maintain effective service governance, including delivery processes, roles and responsibilities, reporting routines, escalation paths and regular service review meetings.
- Act as the primary service delivery interface between clients, business stakeholders, validation and quality specialists, testing teams, technology experts and external suppliers.
- Manage service performance against agreed SLAs, KPIs, quality requirements and operational objectives.
Requirements
- Bachelor’s or Master’s degree in information technology, engineering, life sciences, quality management or a related field
- Nice to have: Experience delivering managed services for pharmaceutical or life sciences clients
- Nice to have: GxP-relevant systems
- Nice to have: ITIL Foundation certification
- Nice to have: output-based or transaction-based managed services models