Support members and providers by coordinating care, assisting with treatment-related needs, and identifying opportunities to connect members with additional programs and services.
Compensation
$18.50 - $35.29
Responsibilities
Communicate with healthcare providers and other parties to support member care and treatment needs
Deliver exceptional customer service in a fast-paced environment
Identify referral opportunities for additional products, services, and programs
Work independently while collaborating with a remote team
Requirements
High School Diploma or GED
Nice to have: excellent customer service and communication skills
Act as a liaison between LabCorp, customers, and patients, maintaining understanding of lab operations and resolving routine requests using internal systems and procedures.
Compensation
Pay Range $17.75/hr - $23.00/hr plus shift differential where applicable
Responsibilities
Act as a liaison between LabCorp, customers, and patients.
Maintain understanding of lab operations across departments.
Resolve routine requests using internal systems and procedures.
Communicate professionally with internal and external customers.
Clarify and confirm customer needs to provide solutions.
The Intake Specialist is the first point of contact at the site, responsible for providing a pleasant experience for volunteers and bridging recruitment and clinic staff.
Responsibilities
Greeting volunteers and other visitors as soon as they arrive
Obtain/verify proper identification of each volunteer and upload into CTMS
Prepare, provide and explain the necessary documents for them to complete and read
Provide answers, information, and conversation to the volunteers making them feel comfortable and confident in their decision to participate in a trial
Answer inbound calls and emails with a high level of customer service
Primary point of contact for returns, repairs, exchanges, and billing corrections, managing all aspects of customer requests for return material and negotiating restocking fees with customers and vendors.
Responsibilities
Manages all aspects of customer requests for return material and negotiates restocking fees with customers and vendors
Applies terms and conditions of McNaughton McKay Return Guidelines and manufacturer’s return/replacement policies to all Return Material Authorizations issued
Quotes and manages orders for defective returns and replacements orders, ensuring customer delivery requirements are met
Acts as support team for Services Specialists & all repair business
Interfaces with Rockwell SAP system to verify price & availability for repair and exchange material, enter RMA requests, and enter exchange orders
Entry-Level - Remote - Work from Home | Flexible Schedule | Immediate Hiring | Training ProvidedNewGlobe Life AO · Remote, US
Intake Specialist (Front Desk Coordinator) - Bilingual required (English/Spanish)NewAlcanza Clinical Research · Palmetto Bay, US
Billing ClerkGROWMARK, Inc. · Elizabethtown, US