Defend employers and carriers in workers' compensation matters, research legal and medical issues, draft pleadings, appear at hearings, manage caseloads, and negotiate settlements.
Locations (12)
Anaheim, California, United States
Fresno, California, United States
Los Angeles, California, United States
Concord, California, United States
Ontario, California, United States
Redding, California, United States
Show all 12 locations
Sacramento, California, United States
San Diego, California, United States
San Jose, California, United States
Santa Rosa, California, United States
Ventura, California, United States
Compensation
Salary Range: $100,000 – $220,000 (based on experience)
Responsibilities
Defend employers and carriers in workers' compensation matters
Research legal and medical issues and draft pleadings, petitions, and correspondence
Appear at hearings, depositions, and trials, and negotiate settlements
Manage a balanced caseload and meet deadlines using a case management system
Report to clients promptly and maintain strong working relationships with colleagues
Requirements
Juris Doctor
Nice to have: 1+ year workers' compensation experience
Facilitates company and client monitoring and adherence to program requirements by assessing call center associate performance in a healthcare context.
Responsibilities
Participates in design of call monitoring formats and quality standards
Performs call monitoring and provides trend data to site management team
Uses quality monitoring data management system to compile and track performance at team and individual level
Performs monitors of customer care email and chat responses
Participates in customer and client listening programs to identify customer needs and expectations
Quality Agent - HealthcareAdvanced Call Center Technologies, LLC · Johannesburg, South Africa