Lead product management for Service Operations across multiple ITSM domains, driving strategy, backlog, and cross‑functional delivery.
Locations (10)
Louisville, Kentucky, United States
Dallas, Texas, United States
Atlanta, Georgia, United States
Boston, Massachusetts, United States
New York City, New York, United States
Chicago, Illinois, United States
Show all 10 locations
Washington, District of Columbia, United States
Nashville, Tennessee, United States
Fort Lauderdale, Florida, United States
Tampa, Florida, United States
Compensation
$126,300 - $173,700 per year
Responsibilities
Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management
Drive ServiceNow platform enhancements, integrations, upgrades, and product capabilities
Lead product backlog and feature definition, including writing user stories, acceptance criteria, process requirements, and business outcomes
Align product with business priorities, user needs, operational risks, technical feasibility, and organizational OKRs
Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field
Nice to have: Master's degree in Business Administration (MBA)
Nice to have: ServiceNow Certified System Administrator (CSA)
Nice to have: Certified Implementation Specialist (CIS)
Nice to have: Certified Application Developer (CAD)
Build backend-heavy services and AI agents for a software product, owning one functional area end to end and possibly leading a small group of engineers.
Compensation
Base salary: USD 190,000 to 260,000 per year
Responsibilities
Own one functional area end to end, working with a small group of two to three engineers and possibly leading them.
Build and run AI agents across the model pipeline, infrastructure, backend and user interface.
Create verification, guardrails, monitoring and evaluation for non-deterministic AI systems so that users and reviewers can rely on them.
Design the data context agents work from, and ingest, normalize and reconcile data from many third-party business systems.
Build long-running, fault-tolerant workflows and idempotent, auditable writes to external systems of record.
Requirements
Bachelor's degree in computer science or a closely related engineering field
Sr Consulting Manager role focused on guiding property and casualty insurance clients through complex business and technology transformation in a hybrid work model.
Responsibilities
Lead complex consulting engagements for property and casualty insurance clients by defining clear transformation objectives and driving measurable business outcomes.
Oversee end to end delivery of strategic initiatives in underwriting claims and policy administration by coordinating multidisciplinary teams.
Provide expert guidance on modernizing insurance operations including process reengineering and digitization.
Drive development of data-informed strategies for pricing risk selection and portfolio management.
Facilitate structured workshops with client stakeholders to identify pain points and opportunities in property and casualty value chains.
Build the next generation Mission Integration System for a Government customer, performing software engineering and development activities in an Agile DevSecOps model.
Responsibilities
Perform software engineering and development activities
Support, maintain, and enhance software using Agile DevSecOps
Work with containers and automated testing frameworks
Use structured software development methodologies and modern tools
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