Technical Support Representative
Helpware · Cebu, PhilippinesOn-site · Full-time · Associate
Customer Service Representative
Helpware · Cebu, Philippines
English Customer Support
Helpware · Remote, UkraineRemote · Contract · Associate
Director, Reimbursement Strategy & Patient Access Excellence
Helpware · US+2 more Full-time · Manager
Health IT Specialist T1
Helpware · Cebu, Philippines
Customer Service Representative (SR)
Helpware · US+1 more
Support Engineer Tier 2
Helpware · Guadalajara, Mexico
Customer Support Representative
Helpware · Guadalajara, Mexico· On-site · Full-time · Mid
Support Engineer
Helpware · Remote, MexicoRemote · Full-time · Entry
+10K new in the last hour
Helpware · Posted Nov 12, 2026
Provide technical support to customers via email and chat, troubleshooting issues and ensuring a positive customer experience.
Troubleshoot technical issues Communicate solutions to customers Prioritize and manage time Research and grasp technical information Nice to have: Production on Demand Nice to have: Print on demand Nice to have: Software as a Service Helpware · Posted Nov 12, 2026
Provide technical and customer support via email and chat, ensuring high-quality customer experience.
Respond to customer inquiries via email and chat Diagnose and resolve technical issues Communicate solutions clearly Maintain customer satisfaction Document support interactions Nice to have: Ecommerce Experience Helpware · Posted Nov 11, 2026
Building a talent pool for future English Customer Support Representative opportunities.
Competitive compensation linked to the EUR exchange rate
Providing customer support to website users Handling customer inquiries and complaints, offering appropriate solutions and alternatives Following communication procedures, guidelines, and policies Responding promptly to customer inquiries via chat and email Keeping records of customer interactions, transactions, comments, and complaints Nice to have: Experience in Customer Support Helpware · Posted Nov 11, 2026
Senior subject matter expert leading reimbursement strategy and patient access initiatives for specialty pharmaceuticals.
Kentucky, United States Tennessee, United States Virginia, United States Provide strategic guidance on reimbursement and patient access Interpret payer policies and reimbursement requirements Develop recommendations to improve reimbursement accuracy and processing efficiency Resolve complex prior authorization and appeal cases Coach and develop reimbursement analysts Bachelor's degree in healthcare administration, business, pharmacy-related studies, or related discipline Helpware · Posted Nov 6, 2026
Provide technical support for healthcare technology solutions, troubleshooting software, hardware, network, and EMR integration issues.
Provide critical end‑user technical support via phone, email, chat, and remote assist sessions Identify part numbers/pricing for internal/external customers Troubleshoot, document, and resolve reported issues tied to client products, escalating to Tier II when necessary Follow‑up with customers to ensure issue resolution Maintain rapport with internal and external customers Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field Nice to have: Bachelor's degree preferred Nice to have: experience supporting software applications Nice to have: hardware devices Nice to have: healthcare technology solutions Helpware · Posted Nov 5, 2026
Provide first-level customer support via email, chat, and phone, managing inquiries, troubleshooting, and maintaining customer accounts.
Kentucky, United States Tennessee, United States Helping transfer calls between patients/pharmacies/doctors Become an expert on the product, knowing all the specifics of its functioning Provide first-level support to customers via email and/or chat in a timely and professional manner Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps Maintain a positive, empathetic, and professional attitude toward customers at all times High school diploma or equivalent Helpware · Posted Nov 9, 2026
PCloud Technical Support Engineer (L2) responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment.
Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager. Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues. Manage and rotate privileged credentials across Windows, Linux, and Database platforms. Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows. Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments. Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.) Helpware · Posted Nov 6, 2026
Provide exceptional customer support across phone, email, chat, and online channels in a healthcare-focused environment.
$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance
Provide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews Understand customer concerns and research the right information to provide accurate responses Help customers with product questions, promotions, pricing, package information, and service-related topics Maintain detailed and accurate customer records while following required procedures and guidelines Follow healthcare and compliance processes when handling customer complaints and sensitive cases Helpware · Posted Nov 6, 2026
As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Performing first level technical support services for all technology-based commercial services and responding directly to customer support queries.
Ensuring service is provided in accordance with our client's Service Desk Operating Procedures and adheres to defined Service Level Agreements Actively seeking to understand the customer’s needs and/or the root cause of the current inbound request Acting as a customer advocate and seeking to take ownership of customer inbound requests through resolution Managing inbound requests from customers Resolving assigned customer inbound requests within established service levels and balancing workload Two-year degree in a technical curriculum preferred Nice to have: Analytical skills Nice to have: Interpersonal skills Nice to have: Oral and written communication skills Nice to have: Teamwork Medical insurance after the trial period English classes Corporate training and team events Opportunities to grow within an international company
Nice to have: GLP-1 therapies
Nice to have: pharmaceutical manufacturer patient support programs
Nice to have: specialty pharmacy services
Nice to have: patient access hubs
Computer equipment Great culture Growth opportunities
Paid training Full law benefits 8% Savings Fund $1,000 MXN monthly food vouchers after 2 months Major Medical Insurance after 3 months
Comprehensive company-paid medical insurance mental health programs 5 undocumented sick-leave days per year internal events (meetups, conferences, workshops) Udemy license
Technical Support RepresentativeNewHelpware · Cebu, Philippines